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delivery & returns

  • Delivery Options & Prices

    **Please note that if you are ordering Fancy Dress, Personalised Banners, Personalised Cakes or helium, delivery and ordering restrictions apply, please see the links below**

    Working days are Monday - Friday excluding Saturdays and Sundays and Bank Holidays. The below delivery dates are for mainland addresses and should only be used as a guide. They are updated daily and are pretty accurate for most parts of the country but if you live in a remote area or in the Highlands or Ireland please allow at least one extra working day.

    standard delivery - £3.95

    Your parcel will arrive on or after Monday 28th August 2017

    express delivery - £5.95

    Order by 15:00 pm today for delivery on Wednesday 23rd August 2017
    Your parcel will be dispatched to arrive with you within 2-3 working days* (orders placed after 3pm Friday or over the weekend will be dispatched the next working day).

    next day delivery - £7.95

    Order by 15:00 pm today for delivery tomorrow
    Your parcel will be dispatched to arrive with you by 7.00pm the next working day* (orders placed after 3pm Friday or over the weekend will be dispatched the next working day*)

  • Collection

    You can also opt to collect your order from our offices here in Berkshire, our opening times for collection are 8:30am to 5:30pm Monday to Friday (excluding Bank Holidays). Our address is as follows:
    Party Pieces
    Child's Court Farm
    Ashampstead Common
    Berkshire
    RG8 8QT
    Please allow two working days for your order to be processed.

  • Returns & Refunds

    We want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the goods you purchase, please return them within 14 days (7 days for Fancy Dress costumes) and we will refund you. Please return item(s) to the following address: Party Pieces, Childs Court Farm, Ashampstead Common, Reading, Berkshire, RG8 8QT.
    *Please note that personalised items can only be returned if the goods are faulty

  • Delivery of Helium

    Orders containing helium gas can not be sent to overseas addresses or to non-mainland UK destinations. If you are trying to checkout and no delivery options are visible and you are not based in the UK, please remove helium from your basket.

  • Delivery of Fancy Dress

    Cut off time for ordering Fancy Dress is 1pm. Fancy Dress items are not available to be dispatched on our Next Day service, please choose Express or Standard Delivery.

  • Delivery of Personalised Cakes & Banners

    The cut off time for ordering Personalised Banners on a Next Day service is 1pm. Personalised Cakes are only available to order on our Next Day or Express delivery options. Orders placed on a Friday, Saturday or Sunday will be dispatched on the Monday the following week (unless a Bank Holiday). Cakes are not available to international addresses. Orders for Personalised Cakes must be placed before 1pm for same day dispatch.

  • Delivery to Overseas Addresses

    For countries that we do not ship to, we are happy for you to arrange delivery from our premises to a freight forwarding agent of your choice , they will need to be based in the UK. Orders delivered to destinations outside the EEC are not subject to UK VAT and the item prices displayed on the website are reduced accordingly.

    ZoneCountryPrice*Approx Delivery Time *
    BFPO Forces addresses £6.95 3-7 Days
    Zone 1 Guernsey, Isle of Man & Jersey £9.99 3-4 Days
    Zone 2 Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco & Netherlands £11.99 3-4 Days
    Zone 3 Greece, Italy, Portugal & Spain £19.99 5-6 Days
    Zone 4 Austria, Bulgaria, Czech Republic, Finland, Gibraltar, Hungary, Lithuania, Moldova,Norway, Poland, San Marino, Sweden & Switzerland £26.99 6-7 Days

    * Please note, occasionally for larger orders we may check-weigh the package before despatch and advise of any additional charges. Delivery days are based on working days (Monday to Friday)

  • Countries We Are Unable To Deliver To

    For countries that we do not ship to, we are happy for you to arrange delivery from our premises to a freight forwarding agent of your choice , they will need to be based in the UK. Orders delivered to destinations outside the EEC are not subject to UK VAT and the item prices displayed on the website are reduced accordingly.

    We cannot ship to the following countries: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarcica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrian, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island andMcDonald Islands, Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma). Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, North Korea, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Soloman Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, US Virgin Islands, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

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